We value you as our customer. We want your Kiss of the Wolf garments to serve you for many years. Our experienced and creative crew will strive to assure that you are satisfied with your Kiss of the Wolf purchase.
Kiss of the Wolf will accept returns and exchanges of only standard sized garments, in new condition, within 30 days of receipt. This includes internet purchases. We cannot accept anything that has been worn, washed, or damaged. There will be a 25% restocking fee for each returned item or a full credit on account on future purchases. Shipping charges are non-refundable. After 30 days each Kiss of the Wolf creation is considered a final sale.
If you request a specific size we consider that a custom order. Custom sized orders are non-returnable/exchangeable. We make every effort to assure each customer feels wonderful in their Kiss creations. Before placing a custom order we recommend visiting our Approval service guidelines and Measuring Tips as additional tools that will help assure a successful fit. We also offer our in studio tailoring services to achieve the best possible fit. Alteration charges may apply.
All Kiss of the Wolf garments are guaranteed to be of the highest quality. Each piece of fabric is hand painted. Subtle color variation is normal. If you have any problems please contact us immediately. Lori is always happy to provide consultation to make your Kiss of the Wolf purchase a happy one.
We recommend insuring any shipment-return, exchange, or alteration. Please ship to the following address:
Kiss of the Wolf
807 S. Ponca Avenue
Norman, Oklahoma 73071
Please include your name, address, phone, and email, invoice # and description of return, alteration, or exchange. It is always recommended to call us first. Thank you.